Reviews, page 15

We rested with the child from January 6 to January 10. There are no questions about the reception. But the rest-alas! There is one animation program hanging on the website, another in the elevators, a third at the restaurant, nothing on the result. Instead of the promised paper disco, there were just bouncers - how to explain this to children who were waiting for one thing, but got another? The film "Cold Heart" was shown not on the announced day, but only the next. Then, instead of the movie "Cold Heart-2", an event for adult uncles was organized in the cinema hall. It turns out that money decides everything, I don't care about children! But I'm sorry, we also paid not only for accommodation, but also for animation. Yes, we turned on a movie for the kids in the lobby bar!!!! The image quality is zero, the sound is not audible, a crowd of people with suitcases and jackets block everything in general! How can I explain this to children??? On the 6th, they promised a meeting with Santa Claus - as a result, an inarticulate gnome squeezed into the crowd of visitors and no one understood anything! I have never seen such a disgusting recreation organization here, I come here regularly and have always recommended the sanatorium to my friends. But every year the impression deteriorates more and more. Speaking of gaming. Previously, an employee was sitting there and it was possible to leave the child. Now it's gone. Parents sit and graze their children. Many toys are broken, there is a terrible box with torn books and blunt pencils. It's blowing in the playroom, the kids are freezing. In the restaurant, pencils for children are traditionally not sharpened. We have to choose at least some so that the kids can draw while the adults are eating. In general, holidays with children are spoiled. The Internet worked so badly this time that we completely abandoned it. It's hard to get through, the WiFi is loading, but it's no use. Instead of a beautiful water wall, there is now a map of Russia. I'm not sure that it greatly decorated the entrance group. It was stated that the card from the room would be blocked at 15.00. At 14.30, the child was prescribed inhalation (10 minutes), and when we returned to the room, the door was ALREADY blocked. The reception said that this is such a program. Sorry, but any mid-level programmer will make the program so that the doors will be locked in time. Tea, we are not flying into space... In general, they paid twice as much for the holidays, but received half as much as they expected

We rested from January 6 to January 9. The impressions are very positive, the rooms are clean, modern. There is enough food on the buffet, the quality of the food is also not bad, unless you are used to eating in gourmet restaurants. Nevertheless, there are also disadvantages that we have encountered. 1. we stood in line for a very long time at check-in, it took a lot of time to arrange the guests 2. very slow and not always available Wi-Fi 3. there are 2 people working in the lobby bar who tried very hard, there are no complaints about them, but they had to go to the kitchen for orders themselves and the guests had to wait for service for a very long time Well, in general, the rest was a success and I liked it, I recommend it

We met in Krasnaya Pakhra in 2021. Thank you so much for the holiday! Yes, there were problems, but they were solved when applying. Many thanks to the management of the resort and the booking department for understanding and support. It is felt that the team values its customers very much, keeps its word and, if possible, always meets them halfway. Check-in is instant, the room is clean, warm, cozy. The food is very tasty and even when we were late for lunch, the administrator Ivan, having scolded a little, allowed us to have lunch, despite the fact that the whole team was busy preparing for the New Year. Perhaps many people had questions about the organization of the holiday, but I saw that everyone tried very hard and by and large it was great! It would seem a trifle, but it was very nice to get a magnet for memory, to find champagne with tangerines in the room, to see smiling, friendly faces... We had a great holiday - swimming in the pool, skiing, walking around the territory and studying all the signs with information. We liked it and that's why I say THANK YOU and see you again!