Reviews, page 7

Chernova Tatyana Vasilyevna writes a review, who had a great rest and was treated at the Krasnaya Pakhra Resort from November 26 to December 8, 2022. I want to express my great gratitude to the entire staff of the Krasnach Pakhra Resort. The resort has a warm and friendly atmosphere. Very pleasant and responsive people who provide calm and comfortable treatment and rest. This: - reception service, kindly welcoming and accommodating guests of the Resort; - a restaurant where the staff of the hall, in addition to their usual duties, help guests who need it, and in which delicious dishes are prepared and where you will not see a table with dirty dishes on it - it is immediately cleaned; - a service whose employees are responsible for maintaining cleanliness in the rooms and on the territory of the Resort. The basis of the Resort is medical workers who carefully and with the desire to help as much as possible, listen, prescribe and perform the prescribed procedures. These are doctors, nurses, massage therapists. I want to especially thank the doctor Murai Natalia Petrovna. After the procedures she gave me, it became much easier for me. The beautiful territory of the Resort, where it is pleasant to walk and breathe fresh air. I will definitely visit this wonderful resort "Krasnaya Pakhra"!

I have already published this review on https://krasnaya-pakhra-kurort.ru/reviews immediately after returning from Krasnaya Pakhra, on November 3, but for some reason there was no reaction to it. I would still very much like to convey its contents to the administration, so I repeat it here. *************************************************************************************************************************** My wife and I visited AMAKS – Krasnaya Pakhra twice: in April of this year we were there as patients of the sanatorium, and now, in early November, just as vacationers. And both times we were very satisfied (after all, we came for the second time!). You constantly feel kind to yourself, you see that people are trying and doing their job in the best way for you. Almost all of our appeals to employees met with the most friendly response (there were only two exceptions, I will tell you about them later). The rooms are very thoughtfully and conveniently equipped, clean everywhere – you can feel the conscientious work of the maids, there is a beautiful swimming pool with several hydro massage points. Attentive attitude of the medical "reception" staff (a wonderful Russian word! :)), good work of the lobby bar, well-groomed territory. Separately, we need to say about the restaurant, where we were offered a buffet three times a day. The menu is very diverse, for every taste, the quality of the dishes is excellent. Friendly, kind fellows working in the hall very quickly bring new portions of dishes that are running out, and just as quickly clean up dirty dishes, so that it does not interfere at all. And they do it so casually that their work is not even very noticeable! We tell our friends about "AMAKS – the Red Pakhra" and strongly recommend visiting it. Our impressions can be considered a solid "barrel of honey", and I appreciated the work of this institution perfectly, despite the "fly in the ointment", which, alas, were. There were even three of them. I will describe the unpleasant moments in detail – in the hope that they will be eliminated (fortunately, it literally costs nothing to do this). Firstly, it is very unpleasant (and a more emotional person will say humiliating) the procedure of the so-called room delivery, when the maid counts the towels and unfolds the beds to make sure that the guests are not trying to steal the sheet. We have already refused "change" almost everywhere (including in the hotel "Amaks" of another city that we recently visited; I deliberately do not name this city, because it is normal and natural to do without "change", and to do as in "Krasnaya Pakhra" is wrong and ugly). In foreign countries, where I have been, I have never heard of such a practice. Not only is the procedure unethical, it is also meaningless: it will not be difficult for a thieving guest to get his hands on something as soon as the door closes behind the maid. Secondly, after the offer to register online came by e-mail ("you will save time when checking in"), we did it and arrived an hour earlier than required – until there were a lot of people. When the check-in started at 17 o'clock, there was a long queue at the reception (as it turned out, for about 40 minutes). The queue was mixed with those who had just arrived, and those who, like us, had already been issued, paid the required amount and who only had to get a key card. The time spent on the full registration and issuance of the card is incomparable. All the arguments in the spirit of the fact that people should be distributed in two queues (fortunately, three employees were working with us at that moment) did not produce the slightest effect, we were coldly answered: "In the order of the general queue!". And this despite the fact that it was so easy to do everything "according to the mind", it did not require any effort, you just had to mentally put yourself in the place of people who tried to "save time"! Thirdly, in April, we did not yet know all the details of the tax deduction procedure and did not receive all the necessary papers for it. Today, before leaving, we asked them to retroactively issue them, because we knew that the database remembers all the details of our April stay without exception (for example, on the second visit, it instantly became clear which drug I was given inhalations in the spring); therefore, we did not bring anything from the one issued to us in April with us. But the administrator, Alla, said – as she cut off – that she would not do anything without presenting checks. No attempts to prove the apparent senselessness of this requirement and to shake her inflexibility were successful: without reacting to my words, she took care of the next guest who came up. For the senior administrator, who came later, the absence of checks was no problem, we received the necessary documents exactly after that time. which was required for their manufacture. We would be happy to come again, but we don't want to face annoying minor (and easily removable) troubles again!

I had a rest in a sanatorium in September - October 2022 and will come back again, definitely (if there are places) for my dates An ideal place for rest, treatment and full recovery of strength and the body as a whole! I will write in detail so that people can navigate any issue. 1. Hotline - girls and boys are great, I always got quick, accurate answers to all questions. Always in touch. It is important 2. The reception is in perfect order, check-in takes place starting at 17 o'clock, takes no more than 12 minutes. The staff is friendly and from the first minutes you understand - you have chosen the right place. 3. On the day of check-in, that is, at 17-15 (if you wish, you can choose procedures for the period of stay), we approach the medical reception No. 1. All the girls are charming, cute and calm, orientate in great detail in the programs, quickly distribute the arrivals on vacation. They are very attentive to the elderly staff (the sanatorium is aimed at any age, families with children) I personally observed how they helped an elderly woman to sit down and get up from the sofa. This is important and this is probably the norm ! Well done! I changed my procedures a hundred times, tortured everything, but they always treated me with understanding (Nadia, thank you) 4. After receiving the keys to the room, we go to our accommodation - ideally, nothing is shuffled, not killed, not broken, new rooms in a modern style, perfectly clean (I checked with a napkin). the balconies are open, the rooms are all with views of the forest and walking areas. The sound insulation is excellent. The bed linen is White, the beds are huge and very comfortable (the studio room was 541 with two balconies) soft white towels, bathrobes, slippers - everything is there. The mini-bar is good with very adequate prices. The maids are just sweet, polite, fast, friendly. Thanks for the cleanliness! 5. On the day of arrival, you have time, of course, for the most important and sacred thing is Dinner. :)) on weekends, it takes place under the saxophone or violin playing (they also play for breakfast on weekends) in a large restaurant on the 3rd floor! The restaurant is large, there were no queues. Very clean, the waiters are attentive and also understanding (I watched more than once how the guy helped my grandmother to lay dishes and took them to her table, then brought compote and asked if there was anything else to bring). This is important! The tables are removed from the dishes during the time, the waiters clearly monitor the consumption of dishes in the hall, immediately bring more. no one is standing over your soul if you are late and came 5 minutes before the end of breakfast (thank you for your understanding) About the menu - really diverse, delicious, probably for every taste (although people are different) For breakfast for those who do not take care of themselves :) there 's even bacon ! Caesar was cooked, very tasty! salads and fresh vegetables and fruits, white and red wine (on weekends, I probably don't know for sure, I don't drink, I just saw) there are always two meats and fish (baked chum salmon, lightly salted trout, delicious layers for sandwiches or just with potatoes) fish cutlets, diet cutlets and beef, baked vegetables and all kinds of pastries, fruit drinks and water with citrus fruits, dairy products. Fruits - apples, grapefruits, oranges, pineapples. I'm sure everyone will find something that will be delicious for real! 6. And on the same day you have time to go to the pool - it's cool, clean, warm, cozy, with bubbling streams on the sides and a fountain for the back. The children's pool is cool, you can play ball and proto sit under the bubbling fountain. The sauna is hot, comfortable and spacious! 7. Having a great sleep until 7 in the morning, you can start the day with a jog (I did that) the territory is large, clean and cozy. Slides for children, benches and exercise equipment, just do it! And then be sure to go to Victoria's physical therapy coach at 9:00, then you can continue to stay at 10:00 for Pilates - charming, polite, not indifferent and very competent. She is careful and sees the possibilities of everyone, actively participates in everyone's occupation! A very positive person! thanks to the management for the right people. 8. Massage - everyone goes to rest for it :) and there is someone who will do it Very Well! People with "seeing hands" - Irina and Alexey, I got to them, but I'm sure all the masseurs are good (my friend the notary assistant was with other masseurs - she was also satisfied). I had a problem with my back, massaged, passed through the points - everything is gone! surprised!!! Very professional massage, they know the anatomy and clearly see the back, where and what are the difficult moments, they say the root cause of where the legs grow (this is important!!!) 9. I liked cosmetic procedures, I did a spa complex on the face and body - qualitatively, pleasantly and even with a good result from one time. The girls are well done, detailed professional advice, advise only what is actually suitable, and not what is the most expensive, as often happens these days. 10. Animation is diverse (they sing romances, dance on stage, accordion players play, films are shown, karaoke) it probably depends on the arrival and people who are ready to rest. The disco in the lobby is going on, dynamically! on my departure, the night before there was such a dance that the legs themselves danced)) Children are entertained with active games and intellectual, a good children's program (read), I don't know what's going on in the nursery, I didn't go in (thank God I had a rest without children :)), but I'm sure it's great there too! Many thanks to the management for the modern high-quality network of new Istra sanatoriums. I do not know where the stars come from, but there should definitely be five of them. Thank you for your hostly approach and discipline in the staff. Now we are going only to you, because THIS is A REALLY HIGH-QUALITY VACATION, VARIOUS FORMS OF TREATMENT AND THE MOST FAVORABLE ATMOSPHERE!